Training for carers

Communication Skill trainers offer: Nonviolent Communication training for carers (Level 1 and Level 2), as well as Advanced Nonviolent Communication training for care managers. If you want the training to take place in your workplace – contact us.carer

Basic Nonviolent Communication training for carers

Level 1 – Foundation training for carers

ONE DAY TRAINING

Basic training targets the following skills that help to:

  • Successfully manage difficult emotions

  • Build friendly relationships with clients

  • Develop empathy

  • Understand the perspective of others

  • Be respectful and assertive

  • Communicate under stress

  • Develop emotional literacy

ORDER THE TRAINING

Plan for one day training:

Morning: Focus on Empathy and Awareness of Human Needs

Exercise to increase one’s empathic listening skills

Brainstorming about empathy – sensing participants understanding and awareness of empathic skills

Stimulation of real life situations where empathy is necessary

Awareness of human needs exercise

Short presentation on universality of human needs and ways to recognize them in oneself and others

Afternoon: Focus on Emotional Literacy and Active Listening

Our feelings are information about whether our needs are met or un-met

Exercise to increase sensitivity for feelings and needs of others

Active listening game

Where to focus one’s attention while listening

Exercise on how to make sure we’ve understood the speaker

Nonviolent Communication training for carers

Level 2: Continuous Professional Development training for carers

TWO DAY TRAINING

ORDER THE TRAINING

Development training is meant for carers who work in an exceptionally difficult environment. It strengthens empathic skills which are further developed into the ability to manage challenging situations, conflict and the capacity to play the role of a mediator.

Development training targets the following skills that help to:

  • Creating a supportive and compassionate atmosphere

  • Mediate conflict

  • Negotiate between family members and the client

  • Prevent abuse

  • Manage challenging behavior

  • Develop emotional intelligence

Plan for two day training

DAY ONE:

Morning: Focus on Empathy and Awareness of Human Needs

Exercise to increase one’s empathic listening skills

Empathy to defuse danger

Awareness of human needs exercise

How to mediate conflicting strategies by referring to a common need – presentation and exercise

Afternoon: Focus on Developing Emotional Intelligence

Presentation on anger as a red light of an un-met need

How to deal with anger – real life examples

The difference between stimulus and cause of feelings – exercise

Receiving and expressing anger nonviolently – role play

DAY TWO:

Morning: Focus on managing challenging behavior

Presentation on building trust in relationships

How to deal with stubbornness – real life examples

Ability to hear other people’s pain – developing compassion exercise

How to overcome panic – real life examples

Afternoon: Focus on Mediation and Conflict Resolution

Conflict lies on the level of strategies, not needs – presentation

How to give an account of a conflict without judging and blaming – real life examples

Do you prefer to be right or to be happy? – presentation

Giving empathy to a third party – exercise

Encompassing all views and looking for common solution

Nonviolent Communication training for managers

Advanced Professional Development for managers

ONE DAY TRAINING

ORDER THE TRAINING

Advanced training is meant for managers who have had extensive experience of working in the care industry. The training aims to supplement their experience with a deeper understanding of empathic communication.

Advanced training targets the following skills that help to:

  • Create supportive relationships with carers

  • Mediate conflict

  • Negotiate win-win solutions

  • Increase skill in team communication

  • Give feedback that motivates

  • Promote an enjoyable working environment

Plan for one day training:

Morning: Focus on Managing Challenging Behavior

Presentation on anger as a red light of an unmet need

The difference between stimulus and cause of feelings – exercise

How to get others to listen – real life examples

‘Time and space specific’ do-able request -exercise

How to give feedback without criticising

Afternoon: Focus on Mediation and Conflict Resolution

Conflict lies on the level of strategies, not needs – presentation

Mediating between two parties – case study

How to mediate conflicting strategies by referring to a common need – exercise

Presentation on the difference between observation and evaluation

Active listening for more information – game

How to deal with ‘No’ by referring to ‘Yes’ behind it

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